Guides
If you are buying
When does the seller get paid?
Your payment is held by PrintCommons until the order has been delivered and its review period has passed. The seller is not paid while the work is in progress.
For a Make, the money is released 7 days after delivery when the parcel was signed for, 14 days after delivery with carrier-confirmed tracking, and 30 days after delivery when there is no tracking, or when the order is over $250 and was not signed for. Approving an order yourself releases it sooner, and ends your chance to open a dispute on it.
For custom work you have 7 days after delivery to approve it (14 days if there is no carrier tracking). If you do not respond it is approved automatically.
What if my order does not arrive, or is not right?
Message the fabricator first from the order page. Most problems can be put right faster that way.
If that does not work, open a dispute from the order page while the order is still open. The money stays held and someone at PrintCommons reviews what happened. Once an order is completed it can no longer be disputed, so do not approve it until you are satisfied.
Can I cancel an order?
Yes, until the fabricator has started work. A cancelled order is refunded in full.
After work has started only the fabricator or PrintCommons can cancel it. If something has gone wrong at that point, open a dispute.
What if the seller never responds?
A fabricator has 3 days after you pay to start your order. If nobody starts it, the order is cancelled and you are refunded automatically.
If you are a fabricator
When do I get paid?
After delivery and the review period: 7 days with a signature, 14 days with carrier-confirmed tracking, and 30 days with no tracking or, on an order over $250, no signature. A buyer who approves earlier releases it sooner.
The money goes to your connected Stripe account. You need to finish payout setup under Business Center, then Payouts. Until you do, the money waits for you.
Why is a payout on hold?
There are four usual reasons: payout setup is not finished or Stripe needs more information from you; the order is still in its review period; the buyer has opened a dispute; or the buyer has disputed the charge with their bank, which pauses the payout while the bank reviews it.
The order page and the Payouts page show where each order stands.
What happens if I do not start an order?
You have 3 days after the buyer pays to start work. After that the order is cancelled and the buyer is refunded automatically.
Do I have to add tracking?
Yes, when you ship. The carrier and tracking number are required, and they protect you: without them a not-received claim is usually decided against you, and your payout waits the full term.
On an order over $250, tracking alone is not enough. Buy signature confirmation to be protected.
For everyone
What are the fees?
Makes carry a small service fee for the buyer and a fee on the seller’s side. Custom quotes and design licences add nothing for the buyer: the price quoted is the price paid.
How do I reach a person?
Use the contact page. If your question is about an order, open the order first and use the help link there, so we know which one you mean.